Deliveries and Returns

Farmacia24 orders are delivered via MRW or CTT, in mainland Portugal, and via CTT to the Islands.

The actual shipping costs for your order will be calculated and displayed at checkout, and the tables shown may be temporarily out of date.

Mainland Portugal:

Free Shipping	€40.00 and more	Free
Normal	0kg–5kg	€3.99 EUR
Normal	5kg–10kg	€6.50 EUR
Normal	10kg–15kg	€9.00 EUR
Normal	15kg–20kg	€11.00 EUR

Islands:

Rate Name	Weight	Price
Normal	0kg-2kg	€7.90
Normal	2kg–5kg	€9.80
Normal	5kg–10kg	13,00€
Normal	10kg–15kg	16,85€
Normal	15kg–20kg	20,80€
Normal	20kg–25kg	24,60€
Normal	25kg–30kg	28,40€

International shipping

We ship our products to the following countries:

• Spain
• Europe Zone 2: Austria, Belgium, Cyprus, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Slovakia, Slovenia, Czechia, Iceland, Switzerland.
• Europe Zone 3 : Norway, Denmark, Estonia, Finland, Latvia, Malta, Poland, Sweden.
• International Zone 2: Monaco
• International Zone 3 : Andorra, Lichtenstein
• International Zone 5 : Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Moldova, Montenegro, North Macedonia, Romania, Serbia
• International Zone 6 : Vatican City, San Marino

The actual shipping costs for your order will be calculated and displayed at checkout, and the tables shown may be temporarily out of date.

Spain Table

Rate name	State	Price
Normal	0kg–4.99kg	€6.99 EUR
Normal	5kg–9.99kg	€8.99 EUR
Normal	10kg–14.99kg	€11.99 EUR
Normal	15kg–19.99kg	€14.99 EUR
Normal	20kg and more	€18.00 EUR

Europe Zone 2 Table

Rate name	State	Price
Normal	0kg–0.5kg	17,65€ EUR
Normal	0.5kg–1kg	18,90€ EUR
Normal	1kg–2kg	22,25€ EUR
Normal	2kg–3kg	25,60€ EUR
Normal	3kg–4kg	28,90€ EUR
Normal	4kg–5kg	32,20€ EUR
Normal	5kg–10kg	48,90€ EUR
Normal	10kg–15kg	65,60€ EUR
Normal	15kg–20kg	82,25€ EUR
Normal	20kg–25kg	€98.95 EUR
Normal	25kg–30kg	115,60€ EUR

Europe Zone 3

Rate name	State	Price
Normal	0kg–0.5kg	22,50€ EUR
Normal	0.5kg–1kg	24,55€ EUR
Normal	1kg–2kg	29,50€ EUR
Normal	2kg–3kg	34,45€ EUR
Normal	3kg–4kg	39,40€ EUR
Normal	4kg–5kg	44,35€ EUR
Normal	5kg–10kg	69,15€ EUR
Normal	10kg–15kg	€93.95 EUR
Normal	15kg–20kg	118,75€ EUR
Normal	20kg–25kg	143,55€ EUR
Normal	25kg–30kg	168,35€ EUR

International Zone 2

Rate name	State	Price
Normal	0kg–0.5kg	18,85€ EUR
Normal	0.5kg–1kg	24,55€ EUR
Normal	1kg–2kg	32,50€ EUR
Normal	2kg–3kg	39,15€ EUR
Normal	3kg–4kg	44,00€ EUR
Normal	4kg–5kg	48,95€ EUR
Normal	5kg–10kg	69,70€ EUR
Normal	10kg–15kg	€92.25 EUR
Normal	15kg–20kg	114,70€ EUR
Normal	20kg–25kg	142,55€ EUR
Normal	25kg–30kg	170,45€ EUR

International Zone 3

Rate name	State	Price
Normal	0kg–0.5kg	25,99€ EUR
Normal	0.5kg–1kg	29,40€ EUR
Normal	1kg–2kg	35,25€ EUR
Normal	2kg–3kg	41,05€ EUR
Normal	3kg–4kg	46,85€ EUR
Normal	4kg–5kg	52,65€ EUR
Normal	5kg–10kg	83,05€ EUR
Normal	10kg–15kg	115,20€ EUR
Normal	15kg–20kg	147,40€ EUR
Normal	20kg–25kg	180,15€ EUR
Normal	25kg–30kg	212,90€ EUR

International Zone 5

Rate name	State	Price
Normal	0kg–0.5kg	29,55€ EUR
Normal	0.5kg–1kg	33,00€ EUR
Normal	1kg–2kg	38,95€ EUR
Normal	2kg–3kg	44,85€ EUR
Normal	3kg–4kg	50,75€ EUR
Normal	4kg–5kg	56,65€ EUR
Normal	5kg–10kg	87,50€ EUR
Normal	10kg–15kg	120,20€ EUR
Normal	15kg–20kg	152,95€ EUR
Normal	20kg–25kg	186,45€ EUR
Normal	25kg–30kg	220,05€ EUR

International Zone 6

Rate name	State	Price
Normal	0kg–0.5kg	31,50€ EUR
Normal	0.5kg–1kg	39,40€ EUR
Normal	1kg–2kg	55,75€ EUR
Normal	2kg–3kg	69,50€ EUR
Normal	3kg–4kg	80,65€ EUR
Normal	4kg–5kg	€91.80 EUR
Normal	5kg–10kg	155,75€ EUR
Normal	10kg–15kg	225,25€ EUR
Normal	15kg–20kg	294,80€ EUR
Normal	20kg–25kg	343,45€ EUR
Normal	25kg–30kg	392,05€ EUR

The actual shipping costs for your order will be calculated and displayed at checkout, and the tables shown may be temporarily out of date.

Your order may be subject to import taxes (including VAT), which are added when the order arrives in the destination country. Farmacia24 is not responsible for these taxes if applicable, and they are the customer's responsibility.

 

At Farmácia24, our goal is to satisfy our customers, maintaining total transparency in the purchasing process.

However, if you are not satisfied with your product, the deadline to request an exchange or return of orders is 14 days after the date of receipt of the order. To do so, the procedure to be adopted by the customer should be:

1 - Send an email to help @farmacia24.com, expressing your intention to exchange or return the product, providing the following information:

• Order or Request Number;
• Customer Name;
• Reference(s) of the product(s) you wish to return or exchange;

2 - Within a maximum period of up to 3 working days, you will receive an email from our customer support team, confirming receipt of your order. After this contact, you will have to send the product(s) to be returned, by CTT or the carrier of your choice, to the following address:

Pharmacy24

15A

1050-115 Lisbon, Portugal

Return costs are the responsibility of the customer, except in cases where the return/exchange is due to a fault that can be attributed to Farmácia24 and/or the carrier. In such cases, a return label will be issued and sent to the customer. transport, which must be stuck on the box where the item(s) will be returned. Collection will be scheduled by the carrier, and the customer will be notified.

It is extremely important that you wait for our email with approval of the return and that you keep the product(s) in the same conditions as received so that it is possible to return them.

We only accept returns that have our consent and in accordance with customer support emails informing about the return/exchange.

As far as we are concerned, we try to analyse the products within a maximum period of 5 working days after receiving them at the warehouse. If you have complied with all the previous points, and the products follow the rules set out below, we will refund the value of the returned product(s) within a maximum period of 10 working days, and we are not responsible for any delay resulting from the use of banking intermediaries for this purpose.

In the case of product exchanges, the cost of sending the replacement(s) is the customer's responsibility. However, it will always be calculated in a way that minimizes the cost to the customer.

Returns rules

For the return or exchange to be accepted, it is essential that you respect the following rules:

• Discounted products are final sale and cannot be exchanged or returned;
• The product must be sealed, in its original packaging, including cellophane or protective labels (if applicable), without any signs of opening or use;
• If the product box has a seal, it must be kept intact, or any other protection against use;
• You must ensure that all attached components are included with the product: samples, gifts, information leaflet, among others, respecting the original shipping conditions;
• Keep the invoice, bearing in mind that a copy of it must accompany the return of the product to Farmácia24.

If you have any questions, please contact us at help@farmacia24.com or via the contact form, within the opening hours specified on our contact page.

Delivery Times

Orders placed are processed by the Farmácia 24 team within 2 working days after payment confirmation, if all products in the order are available in stock.

If one or more products in the order are not available at the moment, or if any of the products are unavailable, you will be contacted and receive information about the cancellation and refund of the unavailable product(s), and the shipping of the remaining items ordered.

Delivery time, after dispatch, varies depending on the destination and the shipping time of the carriers themselves:

• Mainland Portugal: 24-48 working hours after shipping for dispatch.
• Islands: Between 3 and 18 working days, taking into account sea transport.

Delivery times may vary at certain times of the year when greater traffic is expected, for example during holiday periods or festive and promotional periods, so we ask that you take this into account when placing your order.

Delivery Regions

For legal reasons, if you purchase medicines from our store, we only deliver to the municipalities of Lisbon, Sintra and the surrounding areas: Mafra, Loures, Odivelas, Amadora, Oeiras, Cascais, Moita, Alcochete, Montijo, Barreiro, Seixal and Almada. These deliveries are made by our pharmacies in the mentioned regions.

(Technical Director Lisbon: Dr. Inês dos Reis Correia)

(Technical Director Sintra: Dr. Monica Conceição Costa Branquinho)