Frequently asked questions about Farmácia 24
What is Farmácia 24?
Farmácia 24 is an online store with all the products you usually find in your Pharmacy, except prescription medicines.
How to buy at Farmácia 24?
It couldn't be easier. Just search for the product you need, add it to your cart, choose your payment method and enter your personal details and that's it! You can follow your order with the tracking service. Online store available 24 hours a day to help you.
Is Farmácia 24 safe?
Yes, Farmácia 24 is completely secure. Your credit card number is transmitted directly via SSL to a secure electronic vault. In other words, your credit card information is never stored on our servers. Farmácia 24's server uses SSL (Secure Socket Layer) technology. SSL technology allows all personal data requested in a transaction, such as your name, address or credit card number, to be transmitted securely. SSL is a data encryption method that only those involved in the transaction can interpret it. SSL prevents third parties from intercepting transactions and knowing their content.
Is my personal data protected?
Yes, all your data is treated with the utmost confidentiality, because the trust of our customers is our priority. We do not share our database with third parties.
Do I have to register to purchase?
You don't need to register in advance to shop at Farmácia 24. All you have to do is choose the products you want, add them to your cart or check out, and then fill out a short form with your delivery contact details, billing details and preferred payment method. However, if you are not part of our community, you will not have access to all of our news and benefits.
I want to create an account at Farmácia24. How do I do this?
In the top left corner, click where it says "Create Account" and fill in the required fields. Then you can make your purchases!
How do I access my account?
To access your account, you must go to the "Log in" area and then fill in the E-mail and Password fields and click "Enter".
I forgot my password. What do I do?
You should go to the "Log in" area and click on the "Forgot your password?" field, enter your email and click on "Recover Password". You will receive a new password in your email. For security reasons, you should change your password when you log in.
How do I pay for my order?
You can pay with a VISA, Mastercard or American Express Credit/Debit Card . When choosing this payment option, you will need to enter your card details on Farmácia 24's secure payment platform.
Alternatively, you can also make the payment by Multibanco Reference , MbWay, Bank Transfer, Apple Pay or through the PayPal platform.
Can I cancel a purchase at Farmácia 24?
Yes, you can return your order up to 14 days after purchase. See more detailed information on our Delivery and Returns page.
I placed an order at Farmácia 24, but I haven't received any information about it in my email. What should I do?
First, check your SPAM (junk mail) folder. If you do not find it there and you have created an account with Farmácia 24, access your shopping cart and check if the order has been completed. If you still have any problems related to your order, please contact us by email (help@farmacia24.eu) or through the contact form on our Contact page. (Monday to Friday from 9am to 5pm).
I still have doubts. What should I do?
We are always available to answer any questions or suggestions. Please contact us by email (help@farmacia24.eu) or via the contact form on our Contact page (Monday to Friday from 9am to 5pm).