Farmácia 24 - Frequently Asked Questions
What is Farmácia 24?
Farmácia 24 is an online store with all the products you usually find in your pharmacy, except for prescription medicines.
How to buy at Farmácia 24?
Nothing could be easier. Just search for the product you need, add it to your cart, choose the payment method, enter your personal details, and that's it! You can track your order with our tracking service. Online store available 24 hours a day to help you.
Is Farmácia 24 safe?
Yes, Farmácia 24 is completely safe. Your credit card number is transmitted directly via SSL to a secure electronic vault. This means that credit card information is never stored on our servers. The Farmácia 24 server uses SSL (Secure Socket Layer) technology. SSL technology allows all personal data requested in a transaction, such as name, address, or credit card number, to be transmitted securely. SSL is data encryption so that only those involved in the transaction can interpret it. SSL prevents people outside the transaction from intercepting transactions and knowing their content.
Are my personal data protected?
Yes, all your data is treated with the utmost confidentiality, because the trust of our customers is our priority. We do not share our database with third parties.
Do I have to register to buy?
You do not need to register in advance to shop at Farmácia 24. You only need to choose the desired products, add them to your cart or check out, and then you will have to fill in a short form with your contact details for delivery, billing details, and preferred payment method. However, by not joining our community, you will not have access to all our news and advantages.
I want to create an account at Farmácia24. How do I do it?
In the top left corner, click where it says "Create Account" and fill in the required fields. Then you can make your purchases!
How do I access my account?
To access your account, you should go to the "Log in" area, then fill in the E-mail and Password fields and click "Log in".
I forgot my password. What should I do?
You should go to the "Log in" area and click on "Forgot password?", enter your email, and click "Recover Password". You will receive a new password in your email. For security reasons, you should change your password when you log in.
How do I pay for my order?
You can pay with a Credit/Debit Card VISA, Mastercard, or American Express. When choosing this payment option, you will have to enter your card details on Farmácia 24's secure payment platform.
Alternatively, you can also pay by Multibanco Reference, MbWay, Bank Transfer, Apple Pay, or through the PayPal platform.
Can I cancel a purchase at Farmácia 24?
Yes, you can return your order up to 14 days after your purchase. See more detailed information on our Deliveries and Returns page.
I placed an order at Farmácia 24, but I didn't receive information about it in my email. What should I do?
First, check your SPAM (junk email) box. If it's not there and you have an account created at Farmácia 24, access your cart and check if the order was finalized. If you still have any problems related to your order, please contact us via email (help@farmacia24.com) or through the contact form on our Contact Us page (Monday to Friday from 9 am to 5 pm).
I still have questions. What should I do?
We are always available to clarify any doubts or suggestions. Contact us via email (help@farmacia24.eu) or the contact form on our Contact Us page (Monday to Friday from 9 am to 5 pm).